Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of services provided by Abstractatech OÜ, a company registered in Estonia. By engaging our services or using our website, you agree to be bound by these Terms.

2. Services Description

Abstractatech OÜ provides computer consulting services including but not limited to:

• IT strategy consulting and planning
• System integration services
• Technical support and maintenance
• Custom software development
• Cloud migration and optimization
• Cybersecurity consulting
• Data analytics and business intelligence
• IT training and support

Specific services, deliverables, timelines, and costs will be detailed in individual service agreements or project proposals.

3. Service Agreements

3.1 Contract Formation

Service agreements are formed when:

• We provide a written proposal or quote
• You accept the proposal in writing or begin receiving services
• Both parties sign a formal service agreement

3.2 Scope of Work

Each project will have a clearly defined scope of work, including:

• Specific deliverables and milestones
• Project timelines and deadlines
• Client responsibilities and dependencies
• Payment terms and schedule
• Change management procedures

4. Client Responsibilities

To ensure successful project delivery, clients agree to:

• Provide accurate and complete information about their business requirements
• Grant necessary access to systems, data, and personnel
• Respond to requests for information and feedback within agreed timeframes
• Designate qualified personnel to work with our team
• Maintain backup copies of critical data before any system modifications
• Comply with all applicable laws and regulations
• Make timely payments according to agreed payment terms

5. Payment Terms

5.1 Fees and Charges

Payment terms will be specified in individual service agreements and may include:

• Fixed project fees
• Hourly consulting rates
• Monthly retainer arrangements
• Milestone-based payments

5.2 Payment Schedule

Unless otherwise agreed, payment terms are:

• Invoices are due within 30 days of invoice date
• Late payments may incur interest charges of 1% per month
• We reserve the right to suspend services for overdue accounts
• All fees are exclusive of applicable taxes

6. Intellectual Property

6.1 Ownership

Intellectual property ownership will be addressed as follows:

• Client Data: Remains the property of the client
• Custom Developments: Ownership transferred to client upon full payment, unless otherwise agreed
• Pre-existing IP: Remains with original owner
• General Methodologies: Remain the property of Abstractatech OÜ

6.2 Third-Party Software

Use of third-party software is subject to applicable licensing terms. Clients are responsible for obtaining necessary licenses for software we recommend or implement.

7. Confidentiality

Both parties agree to maintain confidentiality of sensitive information:

• We will protect client confidential information with the same care we use for our own
• Confidential information includes business data, technical specifications, and strategic plans
• Confidentiality obligations survive termination of the service agreement
• Standard exceptions apply for publicly available information and legal disclosures

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed in a professional manner consistent with industry standards. We do not warrant that our services will meet all client requirements or be error-free.

8.2 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Services are provided "as is" without additional warranties
• We disclaim all implied warranties including merchantability and fitness for purpose
• We do not guarantee specific business results or outcomes
• Client data backup and recovery remains client responsibility

9. Limitation of Liability

To the maximum extent permitted by Estonian law:

• Our total liability shall not exceed the total fees paid for the specific project
• We shall not be liable for indirect, consequential, or special damages
• We shall not be liable for business interruption, lost profits, or data loss
• Liability limitations do not apply to gross negligence or willful misconduct

10. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemics, cyber attacks, or telecommunications failures.

11. Termination

11.1 Termination Rights

Either party may terminate services:

• For convenience with 30 days written notice
• Immediately for material breach if not cured within 10 days of notice
• Immediately for insolvency or bankruptcy

11.2 Effect of Termination

Upon termination:

• Client shall pay for services performed through termination date
• We will return client materials and confidential information
• Accrued rights and obligations survive termination

12. Data Protection and Privacy

Our handling of personal data is governed by our Privacy Policy and applicable data protection laws including GDPR. We implement appropriate technical and organizational measures to protect data security.

13. Governing Law and Disputes

These Terms are governed by Estonian law. Any disputes shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiation fails
• Estonian courts as the final resort

14. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of updated Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with specific service agreements, constitute the entire agreement between the parties.

15.2 Severability

If any provision is found unenforceable, the remainder of these Terms shall remain in full force and effect.

15.3 Assignment

Neither party may assign rights or obligations without prior written consent, except in connection with a business transfer.

16. Contact Information

For questions about these Terms, please contact us: